MuirWave Support

Contact

MuirWave is built and supported directly by its developer. Questions, bug reports, feature requests, and purchase or subscription issues all go to the same place:

• Email: [email protected]

When reporting a problem, it helps to include your device model, the app version (shown at the bottom of the app's Settings page), and what you were doing when the problem occurred. Screenshots are always welcome.

Self-service help

• The MuirWave User Guide — a complete, free reference: getting started, your first prediction, how-to guides, acoustic concepts, and a troubleshooting section for common issues.
• Data & physics provenance — every bundled dataset and every physics reference the predictions are built from, with licences.

Common questions

• Does the app work offline? Yes — the bundled global bathymetry, climatology, and seabed data work with no connection at all. Only the optional MuirWave Live layers (real-ocean nowcast/forecast conditions) need connectivity to refresh, and downloaded operating-area packs keep working offshore.
• How do I restore a purchase on a new device? Open the app's Settings page and tap Restore Purchases, or use the Restore link on any unlock screen. Purchases follow your Apple ID.
• How do I manage or cancel a MuirWave Live subscription? Subscriptions are managed by Apple: iPad/iPhone Settings → your Apple ID → Subscriptions, or the Manage Subscriptions link inside the App Store app. Cancelling takes effect at the end of the paid period.
• Where does my data go? Nowhere — there are no accounts, no analytics, and no personal data collection. See the privacy policy.

Legal

The app's Terms of Use and Privacy Policy are published on this site.